Tag Archives: surveys

Usability Testing on Surveys

I was recently asked by the US Postal Service’s website to complete an online customer satisfaction survey.  I agreed to take it, and while I was completing the questions, I noticed that my patience with the survey questions began to … Continue reading

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Since my last post, I’ve continued to think about the correlation between usability and assessment.  I recently discussed this topic with one of my librarian colleagues, and she recommended that I research LibQual+, which offers a set of assessment services … Continue reading

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