Category Archives: Usability Testing

Parking Lot Usability

On occasion, I will encounter a parking lot that has been poorly designed, difficult to navigate, and, thus, prone to cause vehicle jams and accidents.  I drove through a parking lot last week that was quite a doozy:  narrow parking spots, … Continue reading

Posted in Infrastructure, Usability, Usability Testing, User Experience Design (UXD), Wayfinding | Tagged , | Leave a comment

UserZoom Webinar: How to Measure the ROI of User Experience

Last August, I created a post that discussed the relationship between user experience design and ROI.  In it, I questioned how UXers can effectively demonstrate the ROI of usability testing and user experience design methods. Fortunately, a company called UserZoom … Continue reading

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ACRL 2013: UXD Ubiquity

I attended my first ACRL (Association of College and Research Libraries) conference last week.  In addition to being an amazing experience, it was quite eye-opening:  there were several presentation sessions related to usability, assessment, and user experience design in library … Continue reading

Posted in Accessibility, Assessment, Education, Infrastructure, Libraries, Universities, Usability, Usability Testing, User Experience Design (UXD) | Tagged , , , , , , | Leave a comment

Usability Testing on Surveys

I was recently asked by the US Postal Service’s website to complete an online customer satisfaction survey.  I agreed to take it, and while I was completing the questions, I noticed that my patience with the survey questions began to … Continue reading

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Usability Testing = Assessment?

Is usability testing a form (or a subset) of assessment?  This question applies to all organizations, not just libraries.  I’m beginning to think the answer is yes.  Interestingly, I never recognized (or even considered) a correlation between the two until … Continue reading

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